FAQ - Frequently Asked Questions
Since the contact lens directly comes in contact with your eye, its selection and maintenance require special attention. It is strongly recommended to consult a eyecare professional to choose the appropriate contact lens for your peculiar physical constitution to keep your eyes and the lens in good condition.
Frequently Asked Questions
What colour contact lenses are available
See our online shopping catalogue for colours and prices or read further about which colours are available in eye contacts lenses.
Will my eye colour effect the colour of the lens
People with dark eyes often ask if the colour of the lens will be darker than pictured. In short, it does not matter what your eye colour is because cosmetic contact lenses have solid colours not tints (unless they are specified as tinted colour contact lenses).
How to store your contact lenses
See the Lens Care page
Caution While Wearing Lenses
1. If you feel discomfort as soon as you wear the lenses, wash the lenses again and make sure the front and back are not turned inside out or no foreign bodies are present. If you put the lens on the wrong side out, your eye can be damaged. Before putting on the lenses, make sure that they are on the right side out.
2. When you wear the lens for the first time, look directly downward, and then blink for the adjustment. If you do so, you can place the lens at the center of your eye. However, if you still feel uncomfortable, you should seek medical advice.
3. Sometimes you may feel uncomfortable or your vision is blocked due to the adhesion of proteins. In this case, you should wash with the cleaning solution for Bescon Only(HypaOppia, Cliwell, etc.) several times to have a clear vision(The foreign body that looks like a thin cloud on the surface of a lens is the protein).
How long do contact lenses last
When properly stored and cleansed in, a pair of cosmetic contact lenses can last 3 - 6 months. There are also everyday wear lenses and weekly/fornightly lenses which are mostly available for people who wear lenses to correct vision.
Inserting Contact Lenses
Gently placing contact lens on the eye works best. It does not get pressed, pushed, or shoved on. Keep your eyes wide open. Have the lens completely balanced on the tip of your finger. If the lens gets knocked over, it does not release off your finger.
How do I insert contact lenses: For this example, we will use a right handed person placing a contact lens on their right eye. If you are left handed, use your left hand and your left eye.
Make sure your hands are clean and dry.
All edges of the contact lens must be facing up. Use your left hand to hold your upper lid open. Reach from overhead, gently hold your upper lid and lashes against your brow. This may feel a little awkward, that's ok for now.
Use your right middle finger to gently hold your lower lid out of the way. Move your chin down towards your chest, and continue to look in the mirror. You should now have an upward glance. Notice all the white of the eye that is exposed when this position is held correctly. Gently place the contact lens between the lids and on the eye. The lens can be placed anywhere on the eye at this point. Don't force the lens on. Keep your eyes open and stay relaxed. The lens must clear all your lids and lashes, so when it gets to the eye, it is still properly balanced on your finger.
Once on the eye, gently slide it towards the cornea (over the colored area of your eye) Don't close your eye yet! Your almost there. Slowly take your finger straight back, keeping your eyes open. Gently let go of your lids, look down towards the floor. Slowly close your eyes.
Repeat for the other eye. You can use the same hands here. Everything is the same, except you are working with the other eye.
Removing the Lens
- Wash your hands thoroughly before you remove your lenses
- You should prepare the other hand or handkerchief to hold the removed lens
1. Open your eyes wide looking upward. Place your middle finger on the lower lid and pull down while the second finger pulls down the lens to the white of your eye.
2. Hold this lens with the first and second fingers by folding the lower part of the lens; the lens will easily fall out. After removal, clean and clear immediately to prevent adhesion of the edges of the lens.
Shipping, Handling & Refund Policy
All products are processed upon receiving confirmation of payment, and shipped on the next working day. Products are sent by Australia Post or Courier if required due to handling requirements. Delivery time will vary depending on your location, from approximately 3-5 days for local deliveries, to approximately 1 week for regional deliveries. Once parcels have been dispatched from our store via the preferred delivery method, you will be notified by an update email with tracking number included if applicable. Orders are processed 7 days a week, 365 days a year however products ordered on a weekend or public holiday may be delayed by Australia Post or Courier holidays. Please be advised that there may be a short delay if products aren't currently in stock. Products that are not in stock, will be ordered and sent as soon as possible.
We offer two form of shipping:
1. Standard Postage
Standard postage via Australia Post. Delivery time varies between 2 to 10 business days depending on your location.
2. Express Post
Express post via Australia Post. Next business day delivery to most capital cities in Australia (See AusPost for further details).
All our products are inspected before shipping. Returns are in accordance with manufacturers warranty, and these warranties will be honored by Coloured Contacts. Returns due to incorrect colour choice or change of mind will not be issued, however if the product is returned to Coloured Contacts in a re-sellable condition, and with all original packaging unopened, an exchange product (for e.g. a different coloured lens) may be given where possible. Any extra postage costs associated with exchanging products once approval to exchange has been given by Coloured Contacts, will be the responsibilty of the customer.
We Ship to Australia Only
Please note that we ship to Australia only. International orders to be delivered outside of Australia will not be processed (and your credit card will not be processed/billed).
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